Refund and Returns Policy

At The Marvel Jackets, customer satisfaction is at the core of everything we do. We want you to love the jacket you ordered — but we understand that sometimes a return or exchange is necessary. This Refund and Returns Policy explains, in detail, how returns, exchanges, and refunds work when you shop with us.

Please read this policy carefully before requesting a return or refund. By placing an order with The Marvel Jackets, you agree to the terms outlined below.

Our Return Window

We offer a 14-day return window from the date your order is delivered. If 14 days have passed since delivery, unfortunately, we can no longer offer a refund or exchange.

To be eligible for a return, your item must meet the following conditions:

The item must be unused, unworn, and in the same condition that you received it
The item must have all original tags attached
The item must be returned in its original packaging
You must have proof of purchase (order confirmation, receipt, or order number)

Non-Returnable Items

Certain types of items are not eligible for return or refund, including:

Custom-made or made-to-measure jackets (ordered with custom sizing)
Items marked as “Final Sale” or “Non-Returnable” on the product page
Products that show signs of wear, damage, alteration, or use
Items returned without original tags or packaging
Gift cards

If you’re unsure whether your item qualifies for return, please contact us at themarveljackets@gmail.com before initiating the return process.

How to Start a Return

To initiate a return, please follow these steps:

Contact us first. Email us at themarveljackets@gmail.com with your order number, the item(s) you’d like to return, and the reason for the return.
Wait for approval. Our support team will review your request and provide return instructions, including the correct return address.
Pack your item securely. Place the item in its original packaging, with all tags attached, to prevent damage during transit.
Ship the item back. Send the package to the return address provided by our support team.

⚠️ Please do not send returns directly without contacting us first. Items returned without prior approval may experience delays in processing or may not be accepted.

Return Shipping Costs

If the return is due to our error (wrong item shipped, defective product, or damaged on arrival), we will cover the return shipping cost.
If the return is due to a change of mind, incorrect size selection, or other customer-related reasons, the customer is responsible for return shipping costs.
Original shipping charges (if any were paid at checkout) are non-refundable, except in cases where the return is due to our error.

We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item without tracking.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If Approved

If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your bank or payment provider’s processing times.

If Rejected

If your return does not meet our return conditions (e.g., signs of wear, missing tags, or return requested after the 14-day window), your refund request may be declined. In such cases, we will contact you to explain the reason and discuss possible next steps.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is reflected.
If you’ve done all of this and still have not received your refund, please contact us at themarveljackets@gmail.com.

Exchanges

We only replace items if they are defective, damaged upon arrival, or if the wrong item was shipped to you.

If you need to exchange an item for the same product in a different size or color, please contact us at themarveljackets@gmail.com. Depending on stock availability, we will either:

Ship you the correct/replacement item once we receive the original item back, or
Offer a refund if the requested size/color is no longer available

Damaged, Defective, or Incorrect Items

We take great care in quality-checking every jacket before it ships, but mistakes can occasionally happen. If you receive a jacket that is:

Damaged during shipping
Defective in material or stitching
The wrong item or size compared to what you ordered

Please contact us within 7 days of delivery at themarveljackets@gmail.com with:

Your order number
Clear photos of the item and any damage or defect
A brief description of the issue

We will review your case promptly and arrange a replacement, exchange, or full refund at no additional cost to you.

Custom & Made-to-Order Jackets

Some of our jackets are offered with custom sizing based on measurements you provide. Because these items are made specifically for you, they are considered final sale and are not eligible for return or refund unless the item arrives defective or significantly different from what was ordered.

We encourage all customers ordering custom sizes to carefully review our size chart and measurement guide, or contact us for assistance, before placing a custom order.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at themarveljackets@gmail.com.

Orders not yet processed or shipped can typically be cancelled with a full refund.
Orders that have already shipped cannot be cancelled, but you may initiate a return once the item is delivered, following our standard return process above.

International Returns

For international orders, customers are responsible for return shipping costs and any customs duties, taxes, or fees incurred during the return process, unless the return is due to our error.

Please note that delivery times for return shipments may vary based on your location and local customs processing.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received. Once the return is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift-giver had the order shipped to themselves to give to you later, we will send a refund to the gift-giver, and they will find out about your return.

Contact Us

If you have any questions about our Refund and Returns Policy, need help starting a return, or want to check the status of an existing return, please don’t hesitate to reach out:

The Marvel Jackets Email: themarveljackets@gmail.com

We’re committed to making your shopping experience with The Marvel Jackets smooth, transparent, and worry-free, from checkout to delivery and beyond.