Return & Refund Policy

Last updated: September 9, 2026

At The Marvel Jackets, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions outlined below.

Return at a Glance

• Contact us within 30 days of delivery.
• Items must be unworn, unused, unwashed, and in their original condition.
• Original tags, packaging, accessories, and proof of purchase must be included.
• Contact us for return authorization before sending any item back.
• We do not charge a restocking fee for eligible returns.
• Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.
• Approved refunds are returned to the original payment method.

1. Return Eligibility

To qualify for a return, the item must:

• Be unworn, unused, unwashed, and in the same condition in which you received it;
• Include all original tags, packaging, and accessories;
• Show no signs of wear, alteration, damage, odors, or misuse; and
• Be accompanied by your order confirmation, receipt, or other proof of purchase.

To request a return, email contact@themarveljackets.com within 30 days of delivery. Please include your order number and the reason for your return.

Once your request has been reviewed, we will provide return instructions and the appropriate return address. Please do not return an item without receiving authorization from us. Unauthorized returns may not be accepted or refunded.

2. Return Shipping

Unless your item arrived damaged, defective, or incorrect, you are responsible for all return-shipping costs.

Original shipping charges, expedited shipping charges, customs duties, taxes, and other delivery-related fees are non-refundable unless the return resulted from an error by The Marvel Jackets.

We strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed. The Marvel Jackets cannot guarantee receipt of return packages sent without tracking.

3. Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at contact@themarveljackets.com.

Please include:

• Your order number;
• A clear description of the issue;
• Clear photographs of the item;
• Photographs of the packaging; and
• A photograph of the shipping label, where applicable.

After reviewing the information, we will provide an appropriate solution, which may include a replacement, exchange, full or partial refund, or another suitable resolution.

If we approve a return because the item was damaged, defective, or incorrect, we will provide a prepaid return label or reimburse reasonable return-shipping costs.

4. Exchanges

If you would like to exchange an item for another size, color, or product, please contact us before returning it.

Exchange requests are reviewed individually and are processed after the original item has been received and inspected. Replacement sizes, colors, and products are subject to availability.

Customers are responsible for exchange shipping costs unless the exchange is required because we supplied a damaged, defective, or incorrect item.

5. Refund Process

Once we receive and inspect your return, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to the original payment method within 10 business days. We do not provide refunds through a different payment method.

Your bank, card issuer, or payment processor may require additional time to post the refund to your account. If more than 15 business days have passed since we approved your refund, please contact us at contact@themarveljackets.com.

6. Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible at contact@themarveljackets.com.

We will make every reasonable effort to accommodate your request before the order has entered production, processing, or shipment. However, cancellation cannot be guaranteed after an order has been confirmed.

Once an order has been dispatched, it cannot be cancelled. You may request a return after receiving it according to this Return & Refund Policy.

7. Non-Returnable Items

We may not accept items that:

• Have been worn, washed, altered, customized, or used;
• Show signs of wear, odors, stains, damage, or misuse;
• Are missing their original tags, packaging, or accessories;
• Were damaged through improper handling or customer alteration;
• Are returned after the 30-day return period;
• Are sent back without prior return authorization; or
• Were marked as final sale or non-returnable before purchase.

These restrictions do not affect your rights regarding products that arrive damaged, defective, or incorrect, or any other rights available under applicable law.

8. Refused or Undeliverable Packages

If an order is returned because the customer refused delivery or provided an incomplete or incorrect shipping address, any original shipping costs, return-shipping fees, customs charges, or carrier fees may be deducted from the refund where permitted by law.

9. Contact Information

If you have questions about a return, refund, exchange, cancellation, or order, please contact us before sending anything back:

The Marvel Jackets
Phone: +18603412593
Email: contact@themarveljackets.com
Address: 52 Oak St, Apt 2, Manchester, CT 06040, United States

We aim to respond to customer support requests within two business days.

Thank you for choosing The Marvel Jackets. We appreciate your trust and are committed to providing transparent policies and responsive customer service.