Privacy Policy

Last updated: September 9, 2026

At The Marvel Jackets, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://themarveljackets.com/, create an account, place an order, contact us, or otherwise use our website and services collectively referred to as the “Services.”

By using our Services, you acknowledge the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use the Services.

1. Who We Are

The Marvel Jackets operates an online store offering jackets, costumes, apparel, and related products.

Our website uses WordPress and WooCommerce to display products, manage shopping carts, process orders, and provide e-commerce functionality.

For applicable privacy laws, The Marvel Jackets is responsible for determining how personal information collected through our Services is used.

2. Information We Collect

The personal information we collect depends on how you interact with our Services.

Information You Provide

We may collect:

• Contact information: Your name, email address, telephone number, billing address, and shipping address;
• Account information: Your username, password, preferences, and saved account information if you create an account;
• Order information: Products ordered, sizes, customization selections, purchase history, delivery details, returns, exchanges, cancellations, and refunds;
• Customer-service information: Messages, questions, complaints, return requests, and other communications;
• Customer content: Product reviews, photographs, videos, survey responses, testimonials, and other information you choose to submit; and
• Marketing preferences: Your email-subscription status and communication preferences.

Payment Information

Payments may be handled by Stripe and other authorized payment providers.

These payment providers may collect and process information such as:

• Your payment-card details;
• Billing address;
• Transaction amount;
• Payment status;
• Device and browser information; and
• Information used for fraud prevention and payment verification.

We do not directly store complete credit or debit card numbers or card security codes on our own systems.

Payment providers process payment information according to their own terms and privacy policies.

Information Collected Automatically

When you visit or interact with our website, our service providers and we may automatically collect:

• IP address;
• Browser type and version;
• Device type;
• Operating system;
• Device identifiers;
• Approximate location derived from your IP address;
• Pages and products viewed;
• Links clicked;
• Referring website or source;
• Dates and times of visits;
• Shopping-cart and checkout activity;
• Cookie identifiers; and
• General information about how you interact with our Services.

3. How We Collect Information

We may collect personal information:

• Directly from you when you place an order, create an account, contact us, request a return, submit a review, or subscribe to marketing;
• Automatically when you browse or interact with our website;
• From WooCommerce, Stripe, shipping carriers, fulfillment providers, and other services used to process and deliver orders;
• From analytics, security, fraud-prevention, advertising, or marketing providers; and
• From publicly available sources or business partners where permitted by law.

4. How We Use Your Information

We may use personal information to:

• Process payments and complete transactions;
• Confirm, fulfill, ship, track, and manage orders;
• Provide order and delivery updates;
• Handle returns, exchanges, refunds, and cancellations;
• Respond to customer-service questions and requests;
• Create and manage customer accounts;
• Personalize and improve our website and Services;
• Remember preferences and maintain shopping-cart functionality;
• Verify payment information and prevent fraudulent transactions;
• Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity;
• Measure website performance and understand how visitors use our Services;
• Send promotional communications when you have chosen to receive them;
• Display and manage customer reviews and other submitted content;
• Maintain business, accounting, payment, shipping, and tax records;
• Enforce our Terms of Service and other policies;
• Protect our customers, business, employees, and legal rights; and
• Comply with legal, regulatory, tax, accounting, and contractual obligations.

5. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Maintain your shopping cart;
• Remember your preferences;
• Support account login;
• Secure the checkout process;
• Process payments;
• Prevent fraud;
• Analyze website traffic and performance;
• Understand how customers use our website; and
• Support marketing or advertising where permitted by law.

Some cookies are necessary for the website to operate. Other cookies, including analytics and advertising cookies, may be optional depending on applicable law.

You can manage certain cookies through your browser settings and, where available, our cookie-consent or privacy-preference tools.

Blocking or deleting cookies may cause certain website features, including account login, shopping-cart functionality, or checkout, to work incorrectly.

6. How We Disclose Information

We may disclose personal information when reasonably necessary to the following categories of recipients:

Ecommerce and Website Providers

WordPress, WooCommerce, website-hosting providers, plugin providers, and technical services that help us operate and maintain our online store.

Payment Providers

Stripe, banks, card networks, fraud-prevention providers, and other authorized payment-processing services.

Shipping and Fulfillment Providers

Shipping carriers, warehouses, fulfillment partners, customs authorities, and delivery services that help prepare, transport, track, and deliver orders.

Business Service Providers

Customer-support services, email providers, analytics providers, security providers, accountants, professional advisers, and marketing partners.

Business Transactions

Parties involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction.

Legal and Safety Purposes

Courts, regulators, law-enforcement agencies, government authorities, or other parties where disclosure is:

• Required by law;
• Necessary to comply with a legal process;
• Necessary to protect our rights, customers, employees, property, or business; or
• Reasonably necessary to prevent fraud, abuse, security threats, or unlawful conduct.

At Your Direction

We may disclose information to another party when you request or authorize us to do so.

We do not sell personal information for money. However, some privacy laws may define certain analytics or advertising disclosures as a “sale,” “sharing,” or “targeted advertising.”

Where applicable, you may request to opt out of these activities as described in the “Your Privacy Rights” section.

7. WooCommerce and Payment Processing

Our online store uses WooCommerce, an e-commerce platform operating through WordPress.

WooCommerce and related service providers may process certain personal information to:

• Display products;
• Maintain shopping-cart functionality;
• Manage customer accounts;
• Process and maintain orders;
• Calculate shipping and taxes;
• Support checkout; and
• Provide related ecommerce services.

Payments may be processed through Stripe or another payment provider made available during checkout.

Stripe may process payment, billing, device, transaction, and fraud-prevention information to:

• Authorize and complete payments;
• Verify customer and payment details;
• Detect and prevent fraudulent transactions;
• Process refunds; and
• Comply with financial and legal obligations.

Your payment information is subject to the applicable payment provider’s privacy policy and terms.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide the Services;
• Complete and document transactions;
• Fulfill and deliver orders;
• Process returns, exchanges, and refunds;
• Maintain business, payment, accounting, and tax records;
• Respond to customer-service requests;
• Resolve disputes;
• Enforce our agreements and policies;
• Prevent fraud and abuse; and
• Meet legal or regulatory obligations.

Retention periods vary depending on the type of information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure website connections, restricted access, security monitoring, payment-provider security controls, and other reasonable protective measures.

However, no internet transmission, payment system, or electronic-storage method is completely secure. We cannot guarantee absolute security.

If you create an account, you should use a strong and unique password and keep your login information confidential.

Please contact us promptly if you believe your account or personal information has been compromised.

10. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to your personal information;
• Request a copy of your personal information;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information;
• Request information about how we collect, use, or disclose your information;
• Opt out of certain sales, sharing, targeted advertising, or profiling where applicable;
• Withdraw consent where processing is based on consent;
• Restrict or object to certain processing activities;
• Request data portability where applicable;
• Appeal a decision concerning a privacy request where applicable; and
• Exercise your privacy rights without unlawful discrimination.

To submit a privacy request, contact us using the information provided below.

We may need to verify your identity before completing a request. This may require confirming information associated with your account, order, or prior interactions with us.

If an authorized agent submits a request on your behalf, we may request proof of the agent’s authority and may need to verify your identity directly.

Certain information may be exempt from a request where retention or processing is required by law or is reasonably necessary for fraud prevention, security, dispute resolution, or completing a transaction.

11. Marketing Communications

We may send promotional emails or messages if you subscribe, provide consent, or where otherwise permitted by applicable law.

You can unsubscribe from promotional emails at any time by:

• Selecting the unsubscribe link included in the email; or
• Contacting us at contact@themarveljackets.com.

After opting out of marketing, you may still receive non-promotional communications concerning:

• Orders and payments;
• Shipping and delivery;
• Returns and refunds;
• Account activity;
• Security notices;
• Policy updates; or
• Customer-service matters.

12. Children’s Privacy

Our Services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can review the matter and, where appropriate, delete the information.

13. International Data Transfers

We and our service providers may process, transfer, or store personal information outside your state, province, or country of residence.

These locations may have privacy and data-protection laws that differ from those in your location.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

14. Third-Party Links

Our website may contain links to websites, platforms, or services operated by third parties.

We do not control and are not responsible for the privacy, security, accuracy, availability, or content of third-party websites or services.

This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policy of any third-party website or service before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to:

• Our Services;
• The technologies or providers we use;
• Our business practices; or
• Applicable legal requirements.

The revised version will be posted on this page with an updated “Last updated” date.

Where required by law, we will provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or require assistance with an order, please contact us:

The Marvel Jackets
Website: https://themarveljackets.com/
Phone: +1 860-341-2593
Email: contact@themarveljackets.com
Address: 52 Oak St, Apt 2, Manchester, CT 06040, United States

We aim to respond to customer and privacy requests within two business days.