Shipping Policy

Last updated: September 9, 2026

At The Marvel Jackets, we are committed to providing clear shipping information and reliable order updates. Please review the processing, delivery, tracking, and international shipping terms below before placing your order.

Shipping at a Glance

• Order processing: Typically 4–5 business days.
• Estimated delivery after dispatch: Approximately 5–7 business days.
• Standard shipping: Free on all eligible orders.
• Expedited shipping: Available for an additional charge.
• Shipping carriers: UPS, FedEx, USPS, or another suitable shipping partner.
• Tracking: Sent by email after your order has shipped.

1. Order Processing

Orders are typically prepared for shipment within 4–5 business days, Monday through Friday, excluding public holidays.

Many of our jackets and apparel items require careful preparation, finishing, and quality inspection before dispatch.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Processing time and shipping time are separate. The estimated delivery period begins only after your order has been dispatched.

During peak seasons, promotional periods, or periods of unusually high demand, processing may take longer. If a significant delay affects your order, we will make reasonable efforts to notify you using the contact information provided during checkout.

Shipping Methods & Delivery Times

After an order has been processed and dispatched, delivery typically takes approximately 5–7 business days.

Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to customs processing, weather conditions, courier delays, or high-demand seasons (such as holidays).

• The delivery destination and local carrier service;
• Weather conditions or natural events;
• Public holidays and high shipping volumes;
• Customs inspections or import processing;
• Carrier delays or service disruptions;
• Incorrect or incomplete delivery information; or
• Other circumstances outside our reasonable control.

3. Shipping Carriers

We may ship orders through:

• UPS;
• FedEx;
• USPS; or
• Another reliable shipping carrier or delivery partner.

The carrier is selected based on the destination, package size, service availability, and other shipping requirements. Customers may not always be able to select a specific carrier.

4. Shipping Costs

We offer free standard shipping on all eligible orders to destinations we currently serve.

No standard shipping charge will be added during checkout for eligible orders, regardless of the package weight or order value.

Expedited shipping may be available for an additional charge. Any applicable expedited shipping cost will be displayed during checkout before payment is completed.

For international orders, customs duties, import taxes, brokerage fees, and other local charges may apply. These charges are the customer’s responsibility.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow a reasonable amount of time for the carrier to activate and update the tracking record after dispatch.

If you have not received tracking information or your tracking has not updated after a reasonable period, contact us at support@themarveljackets.com and include your order number.

6. Shipping Address and Changes

Customers are responsible for providing complete and accurate delivery information during checkout, including:

• Full name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• Postal or ZIP code;
• Country;
• Telephone number; and
• Email address.

Please review your shipping information carefully before submitting your order.

If you notice an error after placing an order, contact us at support@themarveljackets.com as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to update the address. However, address changes cannot be guaranteed.

Once a package has been dispatched, we may be unable to change or redirect it.

The Marvel Jackets is not responsible for delays, failed deliveries, losses, or additional charges caused by incorrect or incomplete shipping information supplied by the customer.

7. Lost, Delayed, or Missing Shipments

If your shipment has not arrived within the estimated timeframe, please:

• Review the carrier’s tracking information;
• Confirm that the delivery address is correct;
• Check with household members or neighbors;
• Check with your building’s reception or mailroom, where applicable; and
• Contact the local carrier office for additional information.

If you still require assistance, contact us and provide your order number and tracking number.

We will review the available information and, where appropriate, work with the shipping carrier to investigate the shipment and determine the next steps.

Carrier investigations may require additional processing time. We cannot issue a replacement or refund for a shipment under investigation until sufficient information is available, except where required by applicable law.

8. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

• Confirm that the shipping address on your order is correct;
• Check all entrances and safe delivery locations;
• Ask household members, neighbors, reception staff, or building management; and
• Contact the shipping carrier.

Please also contact us promptly with your order number and tracking information so we can review the matter and assist where reasonably possible.

A carrier’s confirmed delivery record may be considered proof of delivery, except where applicable law requires otherwise.

9. Undeliverable or Returned Packages

A package may be returned to us because of:

• An incorrect or incomplete shipping address;
• Failure to collect or accept the package;
• Refused delivery;
• Unpaid customs duties, taxes, or import charges;
• Multiple unsuccessful delivery attempts; or
• Other carrier-related delivery issues.

If a package is returned because of information provided by the customer or because delivery was refused or unclaimed, additional shipping charges may apply for reshipment.

If the customer requests a refund instead of reshipment, original shipping costs, return-shipping costs, customs charges, or carrier fees may be deducted from any eligible refund where permitted by law.

Eligible refunds will be handled according to our Return & Refund Policy.

10. International Shipping, Customs, and Import Charges

International shipping availability will be displayed during checkout.

We offer free standard shipping on eligible international orders to destinations we currently serve. However, international orders may be subject to:

• Customs duties;
• Import taxes;
• Brokerage fees;
• Handling charges; or
• Other fees imposed by the destination country.

These charges are determined by local authorities and are not included in the product price or shipping charge unless expressly stated during checkout.

Customers are responsible for paying all applicable customs duties, import taxes, and other local charges.

The Marvel Jackets does not control customs charges, inspections, or processing times. We recommend contacting your local customs authority for country-specific information before ordering.

Refusing a shipment because of customs duties or import charges does not automatically qualify the order for a full refund.

11. Shipping Restrictions

Shipping availability depends on the destination and the services provided by our carriers.

Certain locations may be unavailable, including:

• Some P.O. boxes;
• APO, FPO, and military addresses;
• Remote or restricted locations;
• Countries or regions restricted by carriers; or
• Destinations restricted under applicable law.

The shipping options displayed during checkout represent the destinations and services currently available for your order.

If we cannot ship to the address provided, we will contact you and may cancel the order. If payment has already been collected, an applicable refund will be issued to the original payment method.

12. Order Delays

Although we aim to process and deliver orders within the estimated timeframes, delays may occasionally occur.

A delay does not automatically qualify an order for cancellation or a refund once it has been dispatched. However, we will review delayed-order concerns individually and assist in accordance with our policies and applicable law.

13. Contact Information

If you have questions about shipping, tracking, delivery, or an existing order, please contact us:

The Marvel Jackets
Phone: +1 860-341-2593
Email: support@themarveljackets.com
Address: 52 Oak St, Apt 2, Manchester, CT 06040, United States

We aim to respond to customer support requests within two business days.

Thank you for choosing The Marvel Jackets. We appreciate your trust and are committed to providing clear shipping information and a reliable shopping experience.